Questions & FAQs

Q01. What are your business hours?
A. We are open Monday thru Friday from 7:30 A.M. till 5:30 P.M. Late pickup after business hours is available, just make arrangements ahead of time with the service department.  | BACK TO THE TOP |

Q02. Will having Import Auto Stuff service my vehicle void my factory or extended warranties?
A. No. Some consumers are under the impression that only dealerships can service their vehicle in order to maintain the factory warranty. This is not true. You are required to maintain the vehicle according to the manufacturer maintenance schedule to keep any warranty in effect; however, service can be handled at the repair shop of your choice. Call us for more information.  | BACK TO THE TOP |

Q03. Do I need an appointment?
A. For non-emergency work, yes, if possible. Work loads vary depending on what is needed for each customer. Setting appointments increases our chances of offering same-day service. To Schedule online - Click Here
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Q04. Can I leave my car at Import Auto Stuff before you open or over the weekend?
A. Yes, next to the front door there are envelopes in a mail box and there is slot in the front door. Fill out the information on the envelope, put your key in it and drop it through the slot. Be sure to provide a phone number so we can contact you.  | BACK TO THE TOP |

Q05. Do you provide transportation?
A. We offer shuttle service to your home or office in the metro area, Monday-Friday. Call for an appointment. Rental cars are also available. | BACK TO THE TOP |

Q06. What about emergency repairs?
A. If you need to have your car towed in, call Connolly’s Towing at (303) 424-3445. We can apply the towing charge to your bill and supply you with a separate receipt. We will make every effort to work your car into our schedule and get you back on the road as soon as possible.  | BACK TO THE TOP |

Q07. Are rental cars available?
A. Yes, at a very competitive rate through Enterprise Rent-A-Car.  | BACK TO THE TOP |

Q08. Do you charge for checking out my car?
A. We'll do the initial inspection free of charge. The only cost is your time. You don't get this service at most places.  | BACK TO THE TOP |

Q09. Is Import Auto Stuff a member of the Better Business Bureau?
A. Yes. We have been a member of the Better Business Bureau for the past 10 years and we have an excellent standing with them.  | BACK TO THE TOP |

Q10. Do you offer replacement and repair for engines and transmissions?
A. Yes, we do at very competitive prices. We offer new and or used.  | BACK TO THE TOP |

Q11. Do you have "trained" technicians?
A. Our service personnel have previously worked at the dealerships and shops, and their experience levels range from 5-15 years.  | BACK TO THE TOP |

If you have any other questions, please don't hesitate to contact us.